privacyPolicy

360kart Pro Privacy Policy

Effective Date: August 18, 2025

This Privacy Policy explains how 360kart Pro ("360kart," "360kart Shop," "we," "us," or "our") collects, uses, processes, and shares information about you when you use our mobile application, website, and related services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

1. Introduction

360kart Pro is a social media platform that allows users to create, share, and discover short-form videos, interact with other users, engage in live streams, explore e-commerce features, and much more. To provide these comprehensive services, we collect various types of information.

2. Information We Collect

We collect information about you in several ways:

A. Information You Provide to Us:

Account Information: When you create an account, you provide us with your username, password, email address or phone number, date of birth, and optionally, a profile picture, bio, and gender.
User Content: We collect the content you create and upload to the Services, including videos, images, audio, comments, messages, text, hashtags, feedback, and live streams. This also includes metadata associated with your content (e.g., when, where, and by whom the content was created). Even if you are not a direct user, information about you may appear in User Content created or published by others.
Messages: We collect information you provide when you compose, send, or receive messages through our messaging functionalities, including the content of the message and information about the message (e.g., when it was sent, received, or read, and message participants). Please be aware that messages you send to other users will be accessible by those users.
Purchase Information: If you make purchases on or through the Services (e.g., virtual goods, products via e-commerce), we collect information about the transaction, such as payment card details, billing and delivery information, and items purchased.
Contact Information: If you choose to sync your phone contacts or social network contacts with 360kart, we will access and collect names, phone numbers, and email addresses from your device's address book or social network.
Identity Verification: We may ask for proof of your identity or age to use certain features (e.g., live streaming, verified accounts) or to ensure you are old enough to use the Services.
Correspondence: Information you provide when you contact us for support, feedback, or participate in surveys, research, promotions, contests, or events.

B. Information Collected Automatically:

Technical Information: We collect device and network connection information, including your device model, operating system, IP address, system language, device settings, unique device identifiers (e.g., device ID, user ID), mobile carrier, and screen resolution. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs.
Location Information: We collect approximate location information (e.g., country, state, city) based on your IP address or SIM card. If you enable location services for the 360kart Pro app in your device settings, we may collect more precise location information from your device.
Usage Information: We collect information about how you interact with the Services, including the content you view and engage with, the duration and frequency of your use, your engagement with other users, search history, and pages visited.
Content Characteristics and Features: We analyze the characteristics and features of the videos, images, and audio you upload (e.g., by identifying objects, scenery, faces, or the text of spoken words) for purposes such as content moderation, providing special effects (filters, avatars), and generating captions.
Inferred Information: We may infer your interests, attributes (e.g., age-range, gender), and preferences based on the information we collect about you to personalize your experience, show relevant content and ads, and for content moderation.
Cookies and Similar Technologies: We use cookies, pixels, and other tracking technologies to operate and provide the Services, remember your preferences, understand how you use the Services, and for marketing purposes. You can manage your cookie preferences through your browser or device settings. Please refer to our separate Cookie Policy for more details.

C. Information from Third Parties:

We may receive information about you from other users (e.g., if you are included or mentioned in User Content, direct messages, or a complaint submitted to us).
We may collect information about you from publicly available sources.
If you choose to link your 360kart Pro account to a third-party service (e.g., social media login), we may receive information from that service as authorized by you.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Improve the Services:
Operating, maintaining, and enhancing 360kart Pro's features and functionality.
Personalizing your content feed, recommendations, and overall experience.
Processing transactions and fulfilling orders for purchases made on the platform.
Enabling communication features, such as messaging and live streams.
Troubleshooting, debugging, and improving the performance and security of the Services.
For Safety and Security:
Detecting, preventing, and responding to fraud, abuse, security incidents, and other harmful activities.
Enforcing our Terms of Service and other policies.
Verifying your identity and age, where required.
For Communication:
Sending you important notices and updates about the Services.
Responding to your inquiries and providing customer support.
Notifying you about new features, promotions, and contests that may be of interest to you.
For Personalization and Marketing:
Tailoring content and advertisements to your interests and preferences (where permitted by law and your settings).
Measuring and understanding the effectiveness of advertisements.
Developing and improving our advertising services.
For Research and Analytics:
Understanding user behavior and trends to improve the Services.
Developing new products, features, and services.
Conducting research and analysis for internal purposes.
To Comply with Legal Obligations:
Adhering to applicable laws, regulations, legal processes, and governmental requests.
Protecting our rights, property, and safety, and that of our users and others.

4. How We Share Your Information

We may share your information with the following parties:

With Other Users:
Public Profile: Your username, profile picture, bio, and public User Content are visible to other users.
User Content: Content you post publicly, including videos, comments, and messages, can be viewed, shared, and interacted with by other users of the Services and potentially on third-party platforms.
Direct Messages: Messages you send to other users will be accessible to them.
Service Providers: We engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, payment processing, customer support, marketing, and security. These providers only have access to the personal information necessary to perform their services and are obligated to protect your information.
Business Partners: We may share information with business partners for joint promotions or to offer integrated services.
Advertisers and Measurement Partners: We may share aggregated or de-identified information, as well as certain personal data (e.g., device identifiers) with advertisers and measurement partners to help them understand the effectiveness of their campaigns and to serve you relevant ads (where permitted).
Affiliates: We may share your information with our affiliated companies for the purposes described in this Privacy Policy.
Corporate Transactions: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
Legal and Law Enforcement: We may disclose your information if required by law, legal process, or governmental request, or if we believe it is necessary to protect our rights, property, or safety, or that of our users or the public.
With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement a variety of technical and organizational measures to protect your information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period will vary depending on the type of data and the purpose for which it was collected.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion (Right to Be Forgotten): You have the right to request the deletion of your personal information, subject to certain exceptions.
Objection/Restriction of Processing: You have the right to object to or request the restriction of processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Opt-out of Marketing Communications: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by adjusting your notification settings in the app.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

8. Children's Privacy

360kart Pro is not intended for children under the age of 13 or 18 depending on applicable laws. We do not knowingly collect personal information from children under this age without parental consent. If we become aware that we have collected personal information from a child under the specified age without appropriate consent, we will take steps to delete such information as quickly as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be stored and processed in countries outside of Ghana where we or our service providers operate. These countries may have different data protection laws than your country of residence. By using 360kart Pro, you understand and agree that your information may be transferred to and processed in these countries. We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or within the app, and where appropriate, by other means such as email. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email Address: support@360kartpro.com

Location: Manchester St. BLK 247, Tamale, Ghana.